Terms of service

1. Agreement

By creating an account or placing an order you agree to these terms. If you are ordering on behalf of a company, you confirm you are authorised to bind it.

2. Services

We produce advertising creative to the brief you supply. Deliverables, turnaround and included revision rounds are stated on each service package at the time of order and are fixed at that point.

3. Payment

Orders are payable in advance through our payment provider. Production begins once payment is confirmed. Prices are shown in the currency stated on the package page.

4. Revisions

Each package includes a stated number of revision rounds. A revision round is a consolidated set of changes to an existing direction. A request to change direction entirely may be treated as a new order, and we will tell you if we consider it to be one.

5. Intellectual property

On full payment and final approval, you receive full commercial rights to the delivered advertisements. We retain the right to display completed work in our portfolio unless you ask us in writing not to.

You are responsible for ensuring that materials you supply — logos, product images, claims, trade marks — are yours to use.

6. AI-generated content

Deliverables are produced with the assistance of generative AI and finished by our team. Disclosure obligations for AI-generated advertising vary by platform and jurisdiction and remain your responsibility as the advertiser.

7. Cancellation and refunds

An unpaid order can be cancelled at any time. Once production has started, refunds are assessed case by case; where work has already been delivered a refund will normally be partial or declined. Contact us and we will deal with it fairly.

8. Liability

Our total liability for any order is limited to the amount you paid for it. We are not liable for advertising performance, platform rejection, or indirect or consequential loss.

9. Changes

We may update these terms. Material changes will be notified to account holders by email, and take effect for orders placed after the change.