FAQ
Questions, answered
If something is not covered here, our team replies to messages within one business day.
General
Is the work actually generated by AI?
The imagery and footage are generated with AI, yes. The strategy, the concept, the copy direction and all of the finishing are done by our team. Think of AI as the camera and the studio, not the art director.
Who owns the finished advertisements?
You do. On full payment and final approval you receive full commercial rights to everything we deliver.
Ordering
Do I need to book a call?
No. Every service is a fixed-price package you can order directly. The brief form asks for everything our team needs.
What do I need to have ready before I order?
Your logo, any brand guidelines, product photography if the format needs it, and a clear sense of what the advertisement should achieve. You can upload files during the order.
Can I order for a client rather than my own brand?
Yes — agencies use us as production capacity. Create a brand profile per client and the work stays cleanly separated.
Pricing
Are there any hidden costs?
No. The package price is the total. The only optional extra is an additional revision round beyond the number included, and the price for that is shown before you commit.
Do you offer retainers or volume pricing?
For sustained volume, get in touch through the contact page and we will put together something that fits.
Delivery
How fast is delivery really?
Turnaround is stated per package and counted in business days from the point payment clears and the brief is complete. Median time to first draft across all services is about 72 hours.
What file formats do I receive?
Platform-ready exports as standard — PNG and JPG for static, MP4 for video, HTML5 for animated display. Editable source files are included from the Growth tier upward.
Revisions
What counts as one revision round?
A consolidated set of changes to an existing direction. Send all your feedback at once and it counts as a single round.
What if I want a completely different concept?
That is usually a new direction rather than a revision. Tell us early — if we agree the original brief was ambiguous we will re-concept at no charge.
Technical
Can you match our exact brand colours and fonts?
Yes. Add them to your brand profile once and every future order inherits them automatically.
Do you handle localisation?
We deliver in one language per order, plus editable source files so your team can localise. For larger localisation runs, contact us.
Billing
How do I pay?
Card payment through Polar, our payment provider, at the point of order. You will receive a receipt by email and can see every payment in your dashboard.
Can I get an invoice for my company?
Yes — invoices are issued by our payment provider and are available from your payments page.
Still unsure? Send us a message — we reply within one business day.
Your next campaign could be briefed in ten minutes
Create an account, choose a service and tell us about your brand. First drafts typically land within 72 hours.