Refund and cancellation policy

Last updated: 25 August 2026.

Free trial

Fourteen days, no card required. If you do nothing at the end of it, the workspace simply becomes read-only. Nothing is charged and nothing is deleted.

Cancelling

Cancel from your workspace settings at any time. You keep access until the end of the period you have already paid for; we do not cut you off mid-month.

Refunds

• First 14 days of a paid subscription: full refund, no questions asked. Write to us and we will process it.
• Annual plans, within 30 days: full refund.
• Annual plans, after 30 days: pro-rata refund of the unused whole months.
• Monthly plans, after 14 days: we do not refund a period already in progress, but we will cancel renewal immediately so nothing further is charged.

If we are at fault

If the Service is unavailable for more than 24 consecutive hours through our fault, ask and we will credit that month.

What we do not refund

Periods where the workspace was suspended for a breach of the acceptable use terms.

Your data after cancelling

Retained for 30 days so you can export everything, then deleted. Ask for an export at any point in that window and we will send it.

How to ask

Use the contact form with your workspace name. Refunds go back to the original payment method and take 5–10 business days to appear.